Refund & Cancellation Policy

Effective Date: January 07, 2026

At KASVEE GREY MEDIA PRIVATE LIMITED ("we", "us", "our", or "Company"), we provide software development, IT consulting, web/application development, maintenance, support, and other related IT services. This Cancellation & Refund Policy outlines the terms for canceling or terminating our services and any applicable refunds. This policy forms part of our Terms & Conditions.

1. General Principle

Most of our services are customized and involve significant planning, development, and resource allocation. Therefore, cancellation and refund eligibility depend on the stage of the project and the specific agreement (Proposal, Statement of Work - SOW, or Contract).

2. Cancellation of Services

You may request cancellation of a service/project in writing (via email) at any time, subject to the following:

• Before Project Commencement: If no work has started (e.g., within 7 days of signing the agreement and before any payment milestone), you may cancel with a full refund of any advance paid (minus any non-refundable deposit mentioned in the proposal).
• After Project Commencement: Cancellation is accepted, but you will be liable to pay for all work completed, hours spent, and expenses incurred up to the date of cancellation notice.
• Fixed-Price Projects: Refunds (if any) will be calculated proportionally after deducting the value of work delivered and costs incurred.
• Time & Material / Retainer Projects: You will be billed only for the actual hours worked and expenses until cancellation. No further charges will apply after written notice.

3. Subscription or Recurring Services (if applicable)

For any subscription-based services (e.g., maintenance, support, hosting):

• Cancellation requires written notice at least 30 days before the next billing cycle.
• No refunds for the current billing period; access continues until the end of the paid period.

4. Non-Refundable Items

The following are strictly non-refundable:

• Any work already delivered (e.g., source code, designs, documents, deployed solutions).
• Third-party costs incurred (e.g., domain registration, hosting fees, software licenses, stock assets).
• Custom development or consulting hours already utilized.
• Non-refundable deposits explicitly mentioned in the proposal/SOW.

5. Refund Processing

Where a refund is applicable:

• We will process the refund within 10-15 business days of written confirmation of cancellation and final invoice settlement.
• Refunds will be issued via the original payment method (bank transfer, UPI, etc.).
• Any bank or transaction charges will be deducted from the refund amount.

6. Process for Cancellation

To cancel a service or project:

• Send a written request via email to kasveeindia@gmail.com.
• Include your Project/Order ID, Company Name, and reason for cancellation.
• We will acknowledge receipt within 2 business days and provide a final invoice for work completed (if applicable).
• Upon settlement of outstanding amounts, we will confirm cancellation and process any eligible refund.

7. Termination by Us

We reserve the right to terminate or suspend services immediately (with or without refund) in case of breach of Terms, non-payment, or unethical/unlawful requests.

8. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated effective date. Continued engagement after changes implies acceptance.

9. Contact Information

For questions or cancellation requests:

KASVEE GREY MEDIA PRIVATE LIMITED
S. No. 44/1,Near Bus Stop, Ganpati Matha Road,Warje Malwadi,Pune – 411058.
Email: kasveeindia@gmail.com
Phone: +91  9850015464